3. Quality Assurance

What is Quality Assurance (QA)?

Quality Assurance is the process by which we as a medical school ensure that high standards and good practice in education are recognised and rewarded, and that problems or challenges are rapidly identified and addressed.

 

How do you measure and monitor QA?

All practices are visited before they start teaching to assess accessibility for students, readiness for teaching and to identify any support to help that we can offer. See here for our expectations for teaching GPs and practices along with the forms that we use for new practice visits. We also contact or visit practices if an issue is flagged up through, for example, student feedback.

We collect student feedback after each placement and GP tutor annually and use this to recognise good practice and guide our GP tutor development programme. We also review GP practice attendance at tutor training days.

 

How do I receive student feedback?

Students complete on-line feedback for each placement.  You will be sent an email from the QA team informing that you have feedback to view.  Once you are set up on JISC (previously BOS), you will be able to view and/or export all student feedback relevant to your practice teaching.

 

What is in the student feedback form?

See here for the core questions that student are asked to evaluate.

 

How do I facilitate the student feedback process?

During the time that you spend feeding back to each individual student, the other students should be asked to complete their online feedback.

 

How do I get a login for JISC (previously BOS) so that I can view my student feedback?

The QA team will contact you and ask you to nominate a person in the practice to be set up.  The nominated person will receive an email from JISC with instructions of how to set up an account.

 

Can we have multiple logins for JISC?

No, there can only be one login per practice.

 

When I login, I cannot view my feedback?

Ensure you have unticked ‘Just my surveys’ (top right of the screen). 

 

Who do I contact if I have trouble logging on or viewing my feedback?

QA Administrators Ms Lucy Power l.power@qmul.ac.uk or Mariyam Begum mariyam.begum@qmul.ac.uk